Privacy Policy
This policy explains how Relay Band ("Relay", "we", "us") handles personal information when you visit relayband.co, order a Relay Band, contact us, or (when it launches) use the Relay app. Questions or requests: support@relayband.co.
The short version
- Wellbeing information is private by default and shared only with the people the wearer chooses.
- We never sell your personal information for money, and we don't send your band readings to advertising platforms.
- Our website uses a measurement pixel for analytics and advertising. You can turn it off on our Cookies and privacy choices page, and we honour the Global Privacy Control signal.
What we collect
When you visit our website
Pages viewed, buttons clicked, the page that referred you, device and browser type, approximate location, and an anonymous visitor ID, collected through Shopify analytics, PostHog, the Meta Pixel and standard server logs. If you arrive from an ad, we also receive information about which ad it was.
When you place an order
Your name, email address, delivery address, phone number if you give one, and order details. Payments are processed by Shopify Payments. We don't receive or store your full card number.
When you contact us
Your email address and whatever you write to us.
When you use the Relay app and band (after launch)
Account details (name, email, phone number), the readings your band records (heart rate, sleep and activity), your sharing choices and the people you invite, alert settings and alert history, and basic device information. Readings about your wellbeing are sensitive, and we treat them that way.
How we use it
- To take, ship and support your order, and to send order and shipping emails.
- To run the app: to show wellbeing trends to the wearer, to share information with the family members the wearer has chosen, and to send alerts by app notification, text message and automated call.
- To answer your questions and keep the Services working and secure.
- To understand how people use our website and to measure and improve our advertising.
- To meet legal, tax and accounting obligations and to prevent fraud and misuse.
Sharing is the wearer's choice
Wellbeing information is shown only to the people the wearer invites. The wearer can pause or remove anyone at any time in the app. We don't use band readings for advertising and we don't share them with advertising platforms.
Who else receives information
- Shopify provides our online store, checkout, payments, order records and shipping details.
- Vercel hosts our website.
- PostHog provides our website analytics and page testing. It receives website activity and an anonymous visitor ID, never band readings. You can opt out (see below).
- Advertising platforms such as Meta may receive website activity information through our pixel, so we can measure and show our ads. This is limited to website activity, never band readings. You can opt out (see below).
- Messaging and delivery providers that send our emails, texts, calls and parcels, and whichever providers we add to run the app. They may use the information only to provide those services to us.
- Authorities and advisers where the law requires it, or to protect people's safety or our rights, and a buyer if the business is sold.
We don't sell personal information for money. Some US state laws treat sharing website activity with advertising platforms as "sharing" for advertising. You can opt out at any time on our Cookies and privacy choices page.
Your choices and rights
You can ask us to give you a copy of your information, correct it, delete it, or stop using it for certain purposes. Depending on where you live (for example California and other US states with privacy laws), you may also have the right to opt out of sharing for advertising and not to be treated differently for using your rights. Email support@relayband.co with your request. We may need to confirm who you are first, and we will reply within the time the law requires. You can also opt out of website measurement and advertising sharing on our Cookies and privacy choices page. You can unsubscribe from marketing emails at any time, and order and safety messages will still be sent.
How long we keep it
We keep order records for as long as needed to run your order and meet tax, accounting and legal requirements. App account information is kept while your account is open and deleted when you ask us to close it, unless we must keep something by law. Website measurement data is kept for a limited period by our providers.
Security
We use reasonable technical and organisational safeguards to protect personal information, including encrypted connections to our website and checkout. No system is completely secure, so we can't promise absolute security.
Children
Relay is for adults. Our website and ordering are not directed to children under 13, and we don't knowingly collect their personal information. If you think a child has given us information, email us and we will delete it.
Where information is processed
We operate in the United States, and information is processed there and in other countries where our providers operate.
Changes to this policy
We may update this policy. The date at the top shows when it last changed, and for material changes we will tell you by email or in the app.
Contact
Relay Band · support@relayband.co