Refund Policy
We want you to be happy with Relay. This page explains how refunds work for orders placed before shipping, for the 100-day guarantee, and for anything that arrives damaged or wrong. To ask for a refund, email support@relayband.co with the email you ordered with.
The short version
- 100 days to decide. After your band is delivered, you have 100 days to return it for a full refund of the band price if Relay isn't right for you.
- Orders are final until they ship. An order can't be cancelled before it ships, with two exceptions: if we are late, or if something went wrong with your order (see below).
- If we are late, you choose. If we expect to ship later than the date we gave you, we will email you and you can wait or cancel for a full refund.
100-day money-back guarantee
If Relay isn't right for you, return the band within 100 days of the day it is delivered and we will refund the band price in full. You don't need to give a reason.
- Email support@relayband.co within 100 days of delivery. Include the email address you ordered with and, if you have it, your order number.
- We reply with return instructions.
- Send the band back as instructed. When we receive it, we refund the band price to your original payment method.
The guarantee covers the band you ordered. It applies to each band in an order of two, and you can return one or both.
Orders before shipping
An order is charged in full at checkout. We expect orders to ship from mid-December 2026. The date is our current plan, not a promise of delivery on a specific day.
- Cancelling before shipping. Orders are final once placed and can't be cancelled before they ship, except as described on this page.
- If the ship date moves. If we expect to ship later than the date we told you, we will email you as soon as we know. You can then choose to keep waiting or cancel for a full refund. If you don't answer, your order stays in place.
- If something is wrong with the order. If we can't fulfil an order (for example an address outside the United States, a payment problem, a pricing or stock error, or suspected fraud), we may cancel it and refund it in full.
- Wrong address. If you entered the wrong delivery address, email us as soon as you can. We will update it before the order ships.
Damaged, faulty or wrong item
If your band arrives damaged, doesn't work, or isn't what you ordered, email support@relayband.co as soon as you notice, with a photo if you can. We will replace it or refund it in full, whichever you prefer.
Membership
The first month of membership is free and starts at checkout. After that it is $9.99 a month per band. We will explain how membership billing, cancellation and refunds work before your band ships and before any membership charge, so you are never billed for it without notice.
How refunds are paid
Refunds go back to the payment method you used at checkout. Payments are handled by our payment provider, Shopify Payments. After we issue a refund, your bank or card company can take several business days to show it.
Disputes
If something has gone wrong, please contact us first at support@relayband.co. We will do our best to put it right quickly.
Contact
Relay Band · support@relayband.co