Terms of Service
These terms apply when you use relayband.co, buy a Relay Band, or use the Relay app and its membership (together, the "Services"). "Relay", "we" and "us" mean Relay Band. By using the Services or placing an order you agree to these terms. If you don't agree, please don't use the Services. Contact: support@relayband.co.
1. What Relay is
Relay is a wellbeing product: a soft, screenless wristband that records heart rate, sleep and activity, and an app that shows that information to the wearer and, if the wearer chooses, to family members. Relay is not a medical device. It does not diagnose, treat, cure or prevent any condition, it does not guarantee that any event will be detected, and it is not an emergency service. See our Wellbeing disclaimer. The Relay app is planned for iPhone first, with Android planned. Features, availability and supported devices may change.
2. Who can order
You must be at least 18 years old and able to enter a binding contract. You are responsible for the accuracy of the information you give us at checkout.
3. Orders placed before shipping
- Bands are charged in full at checkout, before they ship.
- We expect orders to ship from mid-December 2026. This is an estimate, not a guarantee of delivery on a specific day.
- Orders are final once placed and can't be cancelled before they ship, except as set out in our Refund Policy. If we expect to ship later than the date we gave you, we will tell you and you may wait or cancel for a full refund.
- An order is accepted when we ship it. We may cancel and fully refund an order we can't fulfil, for example because of an address outside the United States, a pricing or stock error, a payment problem or suspected fraud.
- We may limit the number of bands per order. Orders currently allow up to two bands.
4. Prices, payment and tax
Prices are shown in US dollars. Payment is taken at checkout by our payment provider, Shopify Payments, and is subject to its terms. Shipping on orders is free. Any taxes that apply are shown at checkout before you pay.
5. Membership
Relay works with a membership for each band, which covers family sharing and alerts by app notification, text message and automated call. Membership is $9.99 a month for each band. The first month is free and starts at checkout, so nothing is charged for membership at checkout. After that it is charged monthly to the payment method used at checkout. We will confirm how membership billing and cancellation work before your band ships and before you are charged anything for membership.
6. Shipping, returns and refunds
See our Shipping Policy and Refund Policy, which form part of these terms. In short: we ship to the United States, shipping on orders is free, and you have 100 days after delivery to return a band for a full refund of the band price.
7. Using the app, and sharing
- The wearer controls who can see their information. Only invite or accept sharing with people who agree to it. The wearer can pause or remove anyone at any time.
- Keep your login details safe. You are responsible for activity on your account.
- Don't use Relay to track, monitor or contact someone without their knowledge and agreement, to harass anyone, or to break the law.
- Don't copy, reverse engineer, interfere with, or attempt to gain unauthorised access to the Services.
8. Alerts and messages
Alerts are prompts to check in on someone. They are sent by app notification and, if turned on, by text message and automated phone call. Delivery depends on phones, networks and services outside our control, so an alert can be delayed or not arrive. When you turn on text or call alerts you agree that Relay may send them to the numbers you give us. Message and data rates may apply. You can turn alerts off in the app or by replying STOP to a text. Never rely on Relay in an emergency. Call 911 or your local emergency number.
9. Our content
The Relay name, logo, website, app, designs and content belong to us or our licensors and are protected by law. You may use them only as these terms allow. Testimonials on our site are from members of our California pilot group and reflect their individual experiences.
10. Disclaimers
To the fullest extent permitted by law, the Services and the product are provided "as is" and "as available". We don't promise that readings are always accurate, that the app or alerts will be uninterrupted or error-free, or that Relay will detect, prevent or respond to any health event.
11. Limits on our liability
To the fullest extent permitted by law, Relay is not liable for indirect, incidental, special or consequential losses, or for losses that result from missed, late or inaccurate alerts or readings. Our total liability for any claim relating to the Services is limited to the amount you paid us for the product or membership the claim relates to. Nothing in these terms limits any right you have under consumer protection law or any liability that can't be limited by law.
12. Resolving problems
If something goes wrong, email support@relayband.co first. We will try to resolve it quickly and in good faith.
13. Changes
We may update these terms. We will post the new version here with a new date, and for material changes we will tell you by email or in the app. If you keep using the Services after a change, you accept the updated terms. Changes don't affect orders you have already placed.
14. Contact
Relay Band · support@relayband.co